Terms & Conditions

"SurveyWorld", "we", "us", or "the platform" refers to the SurveyWorld panel and survey service operated by the company described in Section 2 of these terms.

"Member" or "Panelist" means any individual who has registered an account on the platform and agreed to these Terms & Conditions.

"Survey" means any questionnaire, poll, or research activity made available to Members through the platform.

"Points" means the virtual currency awarded to Members upon successful completion of surveys and other qualifying activities.

"Rewards" means the goods, services, gift cards, or cash equivalents that Members may obtain by redeeming accumulated Points.

"Market" refers to the geographic region in which a Member is registered and to which survey invitations may be targeted.

SurveyWorld is operated by SurveyWorld B.V., a company incorporated and registered under the laws of the Netherlands, with its principal place of business at Amsterdam, the Netherlands.

If you have questions about these terms or wish to contact us, you may do so via the Support section of the platform or by writing to our registered address.

To become a Member, you must be at least 18 years of age and provide accurate, current, and complete information during the registration process.

Each person may hold only one account. Creating multiple accounts is strictly prohibited and will result in permanent termination of all associated accounts and forfeiture of any accrued Points.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.

Membership is personal and non-transferable. You may not sell, trade, or otherwise transfer your account or any Points accrued therein.

We reserve the right to refuse or revoke membership at our sole discretion, with or without cause, in accordance with applicable law.

By registering, you confirm that all information you have provided is truthful and that you are legally permitted to enter into a binding agreement.

Participation in surveys is voluntary. You will receive invitations based on your profile and the needs of our research clients. We do not guarantee a minimum number of survey invitations.

You must answer all survey questions honestly and thoughtfully. Providing false, inconsistent, or low-quality responses may result in disqualification from a survey and forfeiture of associated Points, and may lead to suspension of your account.

Each survey specifies its own eligibility criteria. You may be screened out of a survey after commencement if you do not meet the required profile. Partial Points or no Points may be awarded for screened-out responses, depending on the survey.

You must complete surveys without the use of any automated tools, bots, scripts, or other artificial means. Such activity constitutes a material breach of these terms.

Points are awarded upon successful validation of a completed survey. Point values vary by survey and are specified in the survey invitation.

Points may be redeemed for available Rewards once your account balance reaches the applicable minimum redemption threshold. Thresholds and available Rewards are displayed in the Rewards section of the platform.

Rewards are provided for personal use only and may not be resold or transferred. Some Rewards may be subject to additional terms imposed by the issuing third party.

Points have no cash value and may not be exchanged for cash unless a specific cash-equivalent Reward option is offered on the platform. Points expire 24 months after the date of accrual if no account activity has occurred.

Members must use the platform in a lawful, respectful, and honest manner. The following activities are strictly prohibited:

Creating or using multiple accounts; using automated tools to complete surveys or navigate the platform; providing deliberately false, misleading, or inconsistent responses; sharing survey content, questions, or your responses with third parties; attempting to manipulate survey outcomes or the Points allocation system; reverse engineering, scraping, or extracting data from the platform.

Any breach of this Code of Conduct may result in immediate account suspension or termination, forfeiture of all accrued Points, and potential legal action where applicable law is violated.

All intellectual property rights in the platform — including its design, software, content, and trade marks — are owned by SurveyWorld or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the platform solely for the purpose of participating as a Member.

Survey questions, content, and all materials provided to you as part of survey participation are strictly confidential and proprietary. You may not reproduce, distribute, publish, or disclose such materials to any third party.

You may not use the SurveyWorld name, logo, or branding in any manner without our prior written consent.

By submitting any content to the platform — including survey responses, profile information, or feedback — you grant SurveyWorld a worldwide, royalty-free, perpetual licence to use, process, and store such content for the purposes of operating the platform and providing research services to clients.

You represent and warrant that any content you submit is accurate, does not infringe any third-party rights, and does not contain any unlawful, harmful, or offensive material.

We reserve the right to remove any content that we determine, in our sole discretion, violates these terms or applicable law.

You acknowledge that survey questions, topics, and related research materials disclosed to you during your participation are confidential. You agree not to discuss, publish, or otherwise disclose such information to any person outside the platform.

This confidentiality obligation survives the termination of your membership and continues indefinitely. Breach of this obligation may entitle SurveyWorld to seek injunctive relief and damages.

Your privacy is important to us. Our collection, use, and processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions.

By registering as a Member, you acknowledge that you have read and understood our Privacy Policy and consent to the processing of your personal data as described therein.

We process your data on the basis of your consent, the performance of our contract with you, and our legitimate business interests, in accordance with the General Data Protection Regulation (GDPR) and applicable national data protection laws.

We may share anonymised and aggregated survey data with our research clients. We do not sell personally identifiable information to third parties.

You have the right to access, correct, or delete your personal data at any time. Please refer to our Privacy Policy for further information on exercising your data subject rights.

You may deactivate your account and cease participation at any time via the account settings section of the platform.

Upon deactivation, you will no longer receive survey invitations. Any unredeemed Points will be forfeited after 90 days from the date of deactivation, unless redemption is completed before that date. Certain data may be retained for legal and compliance purposes in accordance with our Privacy Policy.

You may also unsubscribe from marketing or survey invitation emails at any time by clicking the unsubscribe link in any such email or by adjusting your notification preferences in account settings.

The platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

To the maximum extent permitted by applicable law, SurveyWorld excludes all liability for indirect, incidental, special, or consequential damages arising from your use of or inability to use the platform.

Our total aggregate liability to you for any claim arising in connection with these terms or the platform shall not exceed the total Points value redeemed by you in the 12 months preceding the claim.

SurveyWorld shall not be liable for any failure or delay in the performance of its obligations under these terms where such failure or delay results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, power failures, internet outages, pandemic, or government action.

In such circumstances, our obligations are suspended for the duration of the force majeure event.

You agree to use the platform only in compliance with all applicable local, national, and international laws and regulations.

You must not use the platform in any manner that: violates any applicable law or regulation; infringes the rights of any third party; constitutes fraud, money laundering, or any other criminal activity; causes harm or damage to the platform, its infrastructure, or other users.

SurveyWorld operates in compliance with the General Data Protection Regulation (GDPR), the ePrivacy Directive, and applicable market research industry standards including those of ESOMAR.

SurveyWorld operates in compliance with the General Data Protection Regulation (GDPR), the ePrivacy Directive, and applicable market research industry standards including those of ESOMAR.

These Terms & Conditions are supplemented by our Privacy Policy and Cookie Policy, each of which is incorporated herein by reference.

In the event of a conflict between these terms and any supplementary policy, these Terms & Conditions shall prevail unless the supplementary policy expressly states otherwise.

Links to applicable policies are available in the footer of the platform and in your account settings.

We reserve the right to amend these Terms & Conditions at any time. When we make material changes, we will notify you by email or by a prominent notice on the platform at least 14 days before the changes take effect.

Your continued use of the platform after the effective date of any revised terms constitutes your acceptance of those changes. If you do not agree to the revised terms, you must discontinue your use of the platform.

If you have questions about these Terms & Conditions, please contact us via the Support section of the platform.